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Customer Service

At Penguin Gift Shop not only are we passionate about penguins, but we know what it's like to be a customer. We realize that shopping online can be anything from disappointing to downright frustrating, so we work hard to provide you the best possible online penguin shopping experience.

From login to checkout suggestions, we strive to provide an excess of relevant information for every product on the site. If you find that we've left something out, or you require more info about a penguin item we will get back to you ASAP with the details you need.

We usually answer all customer emails within a few minutes during business hours, but never more than the next morning if you contact us during the wee hours of the night and we're here 7 days a week, 365 days a year.  We try to improve Penguin Gift Shop every single day, so if you have any suggestions, we'd love to hear about it.

Need Personal Assistance?  Questions?  Suggestion? Comments?  Please let us know. For phone orders, quick exchanges, returns or general inquires 413-584-5432 or  penguin@bway.net